Customer Reviews
Read What Our Customers Have To Say . . .
Did we surpass your expectations? Or did your experience miss the target? We want to know.
After hearing the negative reviews at other places, I was concerned about anyone doing maintenance on my 2023 Sequence. I knew I had immediately come to the right place when I was in and out in 3 hours (with a mechanical/Bmpro problem that wasn't an easy find)! Shoutout to George who took care of me from the beginning...and to the rest of the crew! I recommend this Vegas establishment! - Elizabeth from Las Vegas, NV
Amazing Experience.
Transparent Pricing
Instant answers
VERY thorough walk-through (three hours!)
- Christopher from Morganton, NC
Our service manager, Dustin, was extremely helpful, professional, and friendly. No hassle, quick service and follow up! He kept us posted every step of the way. We definately recommend them! - Linda from Las Vegas, NV
What I liked most about our experience at Van City was that everyone working there was very friendly and knowledgeable. Nina was welcoming and always knew what was going on at all times! Our tech John was great and fixed every concern we went in for. The facility was very clean. Would highly recommend! - Karen from Boulder City, NV
The size of the place. Still big enough to do the job, but small enough the make decisions and get on with business.
Nina and Allen both did a great job. And whatever you do, don't think big is always better. Thanks for a good experience........
Paul - Paul from New Smyrna Beach, FL
I had my InTech in for a second warranty issue and had a good experience. The folks there are friendly. - R from Austin, TX
First of all, Nina was very helpful on the phone scheduling my appointment, critical since I don't live in Las Vegas and I wanted to be sure that I could get the most out of my service visit. But the real star of the day was Allen, who quickly, ably and professionally troubleshot my Leisure Travel Van and much to my happiness correctly diagnosed the biggest problem I had and serviced it as it needed to be saving me the couple thousand dollars I had anticipated with a replacement.
And, once everything was complete, he walked me through each item, explaining the systems, what he did and even offered some suggestions and answered all of the questions I had. And none of it was "man-splaining"! He was respectful, professional and personable and provided outstanding customer service.
Thank you Allen and Nina - you guys rock!
- Laurie from Durango, CO
On time service.
Nina gave an accurate cost and time estimate for work to be performed when appointment made. Very receptive to questions as well as being very cordial.
Technician was friendly and receptive to the work to be performed. He explained what work he would be doing and later explained what he had found during his work and what needed to be done in the near future. - Doug from Sunnyvale, CA
Nina in the service department is always pleasant and helpful. Allen Caprillo, a service tech, is very knowledgeable and helpful with issues related to our RV. He has always been able to quickly diagnose and fix any problems we have had. Would highly recommend Van City RV Service Center in Las Vegas, NV. - JERRY from Ely, NV
Nina did a great job keeping me informed about the progress of my warranty claim. When completed she asked John (the tech that worked on the repairs) to explain the repairs, putting me at ease, that all the problems were resolved ! - Greg from Las Vegas, NV
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